Refund Policy

Sero Defensive Refund Policy

1. Overview
At Sero Defensive, we are committed to providing high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

  • Products: Items must be returned within 30 days of the original purchase date. The product must be unused, in its original packaging, and in the same condition as received.

  • Services: For services, a refund request must be made within 14 days of the service date. Refunds will be considered based on the nature of the service and the circumstances of the request.

3. Refund Process
To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [support@serodefensive.com] with your order number and a brief explanation of the issue.

  2. Return Instructions: For products, we will provide instructions for returning the item. Please ensure that the product is returned in its original condition to avoid any deductions from your refund.

  3. Refund Issuance: Once we receive and inspect the returned product or process the service refund request, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

4. Non-Refundable Items
Certain items are non-refundable, including but not limited to:

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale

5. Exchanges
If you prefer to exchange a product rather than request a refund, please contact our customer support team. Exchanges are subject to product availability and may require additional processing time.

6. Shipping Costs
For product returns, the cost of shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.

7. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:

8. Policy Changes
Sero Defensive reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for shopping with Sero Defensive. We appreciate your business and are committed to ensuring your satisfaction.